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GARAGE NO.1 RENT-A-CAR SOUTH AFRICA GENERAL TERMS & CONDITIONS

Pick-up and Drop-off Outside Opening Hours:

• For pick-up outside of regular opening hours, a R750 charge will be applicable. In the event of returning the vehicle outside of opening hours, clients have the option to use the key drop-off box facility.

Grace Period:

• Clients are allowed a grace period of 59 minutes after the drop-off time specified on the rental agreement. After this period, an additional day will be charged. Clients are required to inform the drop-off office in case of any delays.

Hold Policy:

• Without prior notice of late pick-up, the vehicle is reserved for 1 hour after the specified pick-up time listed on the client's voucher. However, if a flight number is entered in the reservation, the hold policy will apply to one hour after the flight has landed, even in the event of a delay in the flight arrival.

Accepted Credit Cards:

• We accept the following credit cards: American Express, Diners Club, Visa, and Mastercard. Please note that the credit cards must be valid for at least 6 months after the drop-off date and must have embossed numbers. Clients using debit cards will be required to purchase additional coverage at the time of pick-up.

Seasonal Tyres:

• Seasonal tyres are included in the rental price.

Delivery and Pick-up Services:

• Delivery and pick-up services are available upon request and are subject to additional charges.

Unlimited Kilometers:

• All rental rates include unlimited kilometers.

Vehicle Guarantee:

• While we cannot guarantee a specific brand or model, a vehicle similar to the one reserved (or larger) will be provided at the time of pick-up.

Inclusive Rates:

• All rates include Collision Damage Waiver (CDW)/Theft Protection (TP), VAT, TAX, Airport/location charges, and third-party liability coverage. Third-party liability coverage includes a maximum cover of R5,000,000.00 for material damages and R10,000,000.00 for personal injuries.

ADDITIONAL COVERAGE:

• All rentals include Collision Damage Waiver (CDW) and Theft Protection as standard.
• Collision Damage Waiver (CDW) reduces the renter's responsibility in case of damage to the vehicle to the excess amount specified in the rental agreement.
• Theft Protection reduces the renter's responsibility to the vehicle in case of theft to the excess amount specified in the rental agreement.
• At the time of pick-up, clients have the option to choose from additional protection products, which include:
• Super Cover (SC): This option reduces the excess amount to zero, providing full coverage for damages.
• Tyre & Windscreen Protection (TG): This option completely covers damages on tyres, wheels, and windows of the vehicle.
• Personal Accident Insurance (PAI): Provides coverage for medical expenses in the event of injury, with limits of R30,000 for invalidity, R50,000 for decease, and R25,000 for medical costs.
• It's important to note that standard protection products do not cover damages on tyres, wheels, and windows of the vehicle unless TG protection is included.
• Damages caused by driver negligence, as well as the loss of vehicle documents, keys, etc., are not covered by any protection product.
• When renting a vehicle with basic coverage (which includes damage excess), all damages that occur during the rental will be charged according to the official damage pricelist up to the excess amount. This also includes hit&run damages, as well as damages caused by a third party no matter of legal responsibility or non-responsibility of the renter.

Additional Equipment & Services:

• GPS: Available upon request, subject to availability, at R75/day (maximum charge for 10 days).
• Child Seat: Available at R90/day (maximum charge for 10 days).
• Booster Seat: Available at R60/day (maximum charge for 10 days).
• Premium Roadside Protection (PRP): Clients can purchase PRP for R70 per day, covering assistance in cases of breakdown or damage resulting from improper use by the driver.
• Prepaid Fuel: Clients can purchase a full tank of fuel at the time of pick-up for the price depending on tank capacity. No refunds will be provided for unused fuel.

Additional Coverage:

• All rentals include Collision Damage Waiver (CDW) and Theft Protection (TP). Clients can choose additional protection products at the time of pick-up, such as Super Cover, Tyre & Windscreen Protection, and Personal Accident Insurance.

All-Inclusive Coverage:

• Clients can purchase all-inclusive coverage, including mandatory prepaid fuel, to avoid a credit card deposit requirement.

Mandatory Fees:

• One-Way Fee: One-way fees apply to specific routes and are subject to availability.
  OW Johannesburg - Cape Town & Cape Town - Johannesburg
  OW Johannesburg - Pomona & Pomona - Johannesburg
  OW Cape Town - Pomona & Pomona - Cape Town
  One way fees are subject to change, depending on availability at certain locations.
• Additional Driver Fee: An additional fee of R350/day (10-day maximum) applies for extra drivers.

Additional Fees:

• Missing Fuel & Refueling Service: At the pick-up, vehicles are provided with a full tank and should be returned full. Otherwise, a minimum fee of R30/liter and R350 refueling service will apply.
• Damage Handling Fee: A fee of R550 applies for handling damages not covered by additional coverage.
• Administration Fee: Clients are responsible for all parking or traffic fines during the rental. An administration fee of R350 per fine will be applied for processing the fine.
• Extremely Dirty Vehicle: A fee of R850 will apply for vehicles returned in an extremely dirty condition.
• Smoking Inside the Vehicle: Smoking is prohibited inside the vehicle, with a penalty fee of R1,500 applicable.
• Vehicle Replacement in Case of Accident: In case of a breakdown or an accident due to driver's negligence, providing a replacement vehicle will be charged R950 plus delivery costs.
• Lost Car Documents: A fee of R950 will be charged for lost or unreturned car documents.
• Lost License Plate: A fee of R1,500 will be charged for lost license plates.
• Damaged/Lost Car Keys: A fee of R2,500 will be charged for damaged, lost, or unreturned car keys.
• Wrong Fuel: The cost charged is based on the repair assessment (min R3,500) + full tank of fuel + towing service.

Emergency Contact Information:

• 24/7 Roadside Assistance: +27 82 339 2469
• Emergency Services: 10111 (Police), 10177 (Ambulance)

At Garage No.1, we prioritize providing our customers with a seamless and enjoyable car rental experience. While we strive to maintain our vehicles in optimal condition, we understand that occasional damages may occur during the rental period.

Although we prefer not to impose charges for damages on vehicles returned from rental, we must ensure the continued quality and safety of our fleet. In cases where insurance coverage is not booked, we are obligated to assess and compensate for any damages incurred.

It's important to note that the compensation charged to customers for damages is not solely based on repair estimates. Factors such as the diminished value of the vehicle, logistics required for repairs (including transporting vehicles to repair shops, obtaining repair estimates, and administrative tasks) also contribute to the overall cost.

The damage compensation charged to customers is an averaged amount calculated based on the average cost incurred by a large number of damages, varying depending on the car category. While we tend to be transparent and fair in our assessment, we want our customers understand that the exact cost of damages may vary depending on multiple factors, and our aim is to ensure a fair and equitable resolution for all parties involved.

Our South African damage compensation policy follows local regulations and standards, ensuring fair and transparent practices for all our customers.

For a detailed South African damage pricelist, please email [email protected].